What we do

Family/Household

Financial Cards lost or stolen.

One call to us and we handle the problem for you.

We cancel the lost or stolen cards.

We cover you against the cost of fraudulent use of cards between when you call us and when we notify the card issuer.

We may also get cards re-issued (depending on issuing institution).

10 cards included in membership.

$5 per year to cover each block of extra 5 cards.

25 cards included in membership.

$5 per year to cover each block of extra 5 cards.

Lost keys

We provide coded key tags when you join. 

You attach these key tags to your keys.  If someone finds your keys they can return them to us (keeping you anonymous).

2 key tags

2 key tags (2 additional on request)

Lost luggage

We provide printed coded tags when you join.

You attach these tags to your luggage.  Someone finding your luggage can send it to us (keeping you anonymous).

2 luggage tags

2 luggage tags (2 additional on request)

Lost property

We provide fraud deterrent labels when you join.

You attach these labels to your possessions.  If someone finds your possessions they can be returned to us (keeping you anonymous).

You attach the labels to financial cards, electrical items, cameras, computers, and mobile phones to help recover these items.

A total of 20 items can be registered.

A total of 20 items can be registered.

Mobile phone lost or stolen.

One call to us and we arrange a temporary block on the mobile phone to prevent it being misused.

We cover you against fraudulent calls made from your phone between when you call us and when we notify the carrier to block further use of the phone.

Our labels on the phone may help its speedy recovery.

2 phones included in membership.

$5 per year for each extra mobile phone.

4 phones included in membership.

$5 per year for extra mobile phone.

Other stolen possessions and important documents

We record serial numbers and descriptions which we give back to you to complete police and insurance reports.

20 items

20 items

Wallet/purse lost or stolen and no money

We lend up to A$1,000 to you for emergency cash. Conditions apply

Yes

Yes

Passport lost or stolen

Cancel passport.

One call to us and we arrange:

• cancellation of an Australian passport
• assist cancellation of a New Zealand passport (NZ government restrictions apply
• we send you a reminder to renew your passport 8 months prior to expiry

Yes

Yes

Change your address

We notify participating service providers for you.

Yes

Yes